Everything was great, but cards malfunctioned.

I appreciated the spacious layout and cleanliness of the hotel. The staff were friendly and attentive, ensuring I felt comfortable during my stay. The pool area was beautiful, perfect for relaxation, and easily accessible for seniors.

More vegetarian options for breakfast would be nice.

The hotel provided a clean and comfortable environment, perfect for business needs. The room was well-maintained, and the staff demonstrated excellent customer service throughout my stay. The breakfast included a wide selection of items, catering well to a variety of dietary preferences. Additionally, the presence of a 24-hour business center with solid WiFi access was beneficial for my work-related activities.

Limited vegetarian options for breakfast.

Brace yourself for this review!

We enjoyed our stay, especially the fantastic breakfast and the helpful staff on duty during our 8 nights. The heated covered pool and direct access from our room were highlights. The shuttle service made exploring the area a breeze. Great value for comfort and convenience!

the breakfast was great with fresh options every day, and the staff were super friendly. the heated swimming pool was perfect for the kids, providing a fun area to splash around. overall, we had a comfortable stay in a standard room with two queen beds, making it ideal for our family.

would recommend

I found this hotel to be quite decent overall. The room remained clean and comfortable, ideal for my needs during my business trip. Staff provided excellent customer service and were always willing to help. Breakfast had a wide selection, which I appreciated. However, the vegetarian options were limited, which could be a bummer if that's your preference. Also, I faced some inconvenience with getting my room key reactivated multiple times during my stay. These cards kept deactivating, causing me to trek back to the front desk a few times. The front desk staff could use some friendly training. The location is good, with some retail and dining options nearby. A little more maintenance around the hotel wouldn't hurt either because I noticed some areas needing a little TLC.

I had a great time during my stay here, which exceeded my previous experience in guanajuato. The staff were friendly and attentive, providing excellent service throughout my 8 nights. The breakfast offered fresh fruit and pastries, which were a good start to each day.

the air conditioning was inconsistent.

We had a lovely stay for 8 nights where the breakfast was awesome and the kids enjoyed the pool and playground. The indoor swimming pool was perfect for relaxing, while the kids’ pool had just the right vibe for splashing around. The only downside was a bit of a hassle with the room cards, but it didn’t take away from our great experience overall! 😊

The staff at the hotel were super helpful, and we loved the heated pool access right from our ground-floor room. Plus, it was nice being able to take our beloved pet along without any hassle. The breakfast selection was top-notch!

In my wife’s opinion, additional activities for kids would enhance our stay.

Family ‘Stay Only if Necessary’

The breakfast was great as well as the staff attending. The indoor pool area was clean and well-kept, which was a nice surprise.

It wasn't cheap but still acceptable for what we got.

Staff were attentive and the breakfast was consistently good throughout our 8-night stay. However, the air conditioning was inadequate, causing discomfort during the night. Despite the staff's efforts, they acknowledged that the temperature issues were ongoing, leaving us unsatisfied with the situation. We experienced disturbances from maintenance as they attempted to address the problem, which further disrupted our sleep.